Trial & Error

2020 UK Ecommerce Report

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How does your ecommerce website compare to those in top 100 in the UK? People often assume the coveted spot among the leading digital retailers requires state-of-the-art solutions, robust servers, around the clock development support and the best UX specialists in the world. As you will soon learn, this is far from the truth.

We wanted to research the subject to address the root cause of these misconceptions. Websites do not get the necessary attention in ecommerce market research. They are crucial to the existence of any digital retailer, yet available reports give considerably more attention to buyers’ preferences and industry growth. The importance of these factors is unquestionable, but you can’t make critical business decisions based on incomplete data.

Our report answers your burning questions based on a thorough analysis of the top 100 British ecommerce websites.

To answer these qustions, we give you a detailed overview of how the top 100 British ecommerce websites perform. Areas covered in the report include:

By comparing your results to those of leading ecommerce websites, you’ll be able to assess how strong is your position on the market.

We have tested nearly 40 different factors to show you how leading retailers approach their ecommerce websites. We’ve analysed countless dependencies between the data and in this report, you’ll learn about the most important trends and statistics across the websites of leading online retailers. Our testing methodology is fully transparent and you can find a detailed write-up and a glossary at the end of this document.

We believe our findings are the X factor your business is missing. With a solid understanding of your target audience and access to comprehensive industry and market research, this report will be the final piece of the puzzle to help you get the most out of your ecommerce website.

Table of contents

  1. What are they made of – ecommerce platforms vs. bespoke solutions
    1. How do different platforms perform?
  2. The visibility of digital retailers – key SEO metrics
    1. Keywords
    2. Organic traffic
    3. Backlinks
    4. Domain Rating
  3. In the fast lane – page loading speed and performance
  4. Can I use it – browser compatibility and mobile friendliness
  5. Better World Wide Web – ecommerce accessibility
  6. Under the hood – World Wide Web Consortium’s code validation
  7. Do they have you covered – security and cookie compliance
  8. May I have the receipt – payment gateways and guest checkout
  9. “Get 15% off” – incentive-driven popups
  10. What you can and can not do – breakdown of popular features
  11. Methodology
  12. Glossary

What are they made of – ecommerce platforms vs. bespoke solutions

The biggest digital retailers are split right down the middle. 51% of them use bespoke solutions, while 49% have trusted the existing ecommerce platforms. Salesforce Commerce is a surprising leader in the second category, with 12% of the top websites opting to use it. Two popular page builders, Wix and Squarespace, have not been used by any retailer.

Platform# of websites
Bespoke51
Salesforce Commerce12
Magento7
Adobe Experience6
BigCommerce2
Shopify2
WooCommerce2
Drupal1
Joomla1
Squarespace0
WixStore0
Other16

How do different platforms perform?

The platform of choice has a big impact on your page loading times… or does it? We’ve combined our data about various ecommerce solutions with their respective performance metrics. The median first paint results for the leading content management systems were all within 0.3s – between 1.2 and 1.5 seconds.

WooCommerce and Shopify are the leading platforms at 1.2s, though both with two installations each. The same applies to BigCommerce, with just one store using Joomla. It’s not a conclusive result, but judging from the trend of the other 8 categories, we’d expect that the choice of platform would have a marginal impact on your performance.

Page size is another performance metric that gives valuable insight. The slow BigCommerce leads the way with the lightest websites. Other platforms and bespoke solution follow suit, but one important takeaway here is that larger page size won’t directly increase your loading times, if the site is developed correctly. The top performers – WooCommerce and Shopify – are among the heaviest.

The visibility of digital retailers – key SEO metrics

Keywords

Competing with the top digital retailers in the UK doesn’t require ranking for hundreds of thousands of keywords. In fact, the lowest entry on our list saw an ecommerce website with just 272 organic keywords. Of course, sky is the limit here, and the leaders are in millions, and even tens of millions of keywords. The median across all 100 stores sits at 105,260. The top ten sites boast an impressive average of nearly 12.5 million, while the bottom ten averages 37,871 keywords.

Organic traffic

But visibility means nothing without organic traffic. The median of visits from search engines for the top 100 is 159,784 entries a month. For the top sites, the average is a double of their keywords – 25 million. The bottom ten sites get an estimated 46,899 visits a month from organic traffic.

Backlinks are a long-standing staple of search engine optimisation. For years, they were the most popular and the most effective tool in search engine marketers’ kit. Recently, SEO experts revealed that backlinks have been dethroned as the #1 ranking factor by user experience. But they still sit comfortably at #2, so let’s have a look at the backlinking efforts of the top 100 digital retailers in the UK.

The median backlink count of the websites in our report was 681,557, with the bottom ten averaging 262,234. The incredibly high numbers are definitely the result of years and years of SEO experts focusing on building external links to their sites and it will be interesting to see how the trend lines up over the coming years.

Domain Rating

Ahrefs’ Domain Rating, Moz’s Domain Authority and similar metrics were created by makes of premium SEO tools to aggregate the most important metrics into a single number on a 100-point scale. Essentially, they estimate how good your website is SEO-wise. And unsurprisingly, there is a clear DR trend among the top 100 ecommerce websites.

And to strengthen the point of how important backlinks were, and still are, there’s a clear trend in how they affect your Domain Rating:

However, they’re not the be-all and end-all of SEO. A website with over 2.2 million backlinks has scored a DR of 56 in our report, while there is a 90 DR entry with just 15,000.

In the fast lane – page loading speed and performance

Not only is page speed one of the Google ranking factors these days, it also directly influences your conversion rate and sales. With competition being just a few clicks away, slow websites are at a severe disadvantage. Here are the key takeaways from the data we’ve gathered.

And if you’d like to compare your site to the leading retailers, you can simply use the GTmetrix.com website and note down the key metrics listed below.

Your visitors need to see the first content of your site within 1.4s for you to be on par with the top 100 ecommerce websites.

The Google PageSpeed score trend counterintuitively raises as the website rank lowers, suggesting that perhaps the automated check doesn’t directly reflect the quality of the site. On the other hand, the first paint trend favours the top websites.

Can I use it – browser compatibility and mobile friendliness

Mobile ecommerce is projected to grow by nearly £24 billions by 2023. But customers use their mobile devices for much more than just direct purchases. Many browse digital stores on their smart devices throughout the day to make the decision, but later purchase products on a desktop. The leading retailers recognise this, and 93% of the websites pass Google’s Mobile Friendly test.

Surprisingly, browser compatibility is in a much worse state. 18% of websites reported critical errors in at least one major browser (Chrome, Firefox, Edge, Safari and Opera), with just 48% passing the test in all browsers. The percentages below add up to 99%, as one of the 100 websites was blocking crawlers.

ChromeFirefoxEdgeSafariOpera
Critical17%17%17%15%14%
Major15%14%14%15%15%
Minor12%11%13%10%12%
Pass55%57%55%59%58%

Similarly to the Google PageSpeed trend, the most popular pages weren’t the ones with the best browser compatibility. In fact, the best 10 consecutive websites in that regard occupied ranks 87 to 96, with only 4 minor issues and 46 tests passed.

Better World Wide Web – ecommerce accessibility

Accessibility of ecommerce websites is often overlooked, and our findings just strengthen the argument. Every single website reported as “unusable to some” in our tests, with problems revolving mostly around incompatibility with major screen readers and other structural issues. As a somewhat redeeming factor, 92% of the websites have a user-friendly URL structure.

Under the hood – World Wide Web Consortium’s code validation

The World Wide Web Consortium is an international organisation working on developing the standards, protocols and guidelines to ensure long-term growth of the World Wide Web. They have developed HTML5 and CSS3 validators which scan the code to identify usage of deprecated standards and errors affecting the usability and accessibility of the website.

Out of the top 100 ecommerce websites in the United Kingdom, 100% failed the W3C HTML5 validation and 64% failed the CSS3 validation. Unfortunately, the top 10 websites didn’t lead by example, with just one passing a CSS3 check.

Do they have you covered – security and cookie compliance

Security and data privacy was a hot topic in 2020 – and will continue to be in the future. Every website we’ve tested had a valid SSL certificate, which ensured the data transferred between the user and the servers was encrypted. This is crucial for the safety of online payments, but also storing personal data when a user creates an account.

The situation was entirely different when it comes to cookie laws. 95% of the most popular British retailers failed to comply with minimal cookie compliance requirements in the United Kingdom, as outlined by the Information Commissioner’s Office.

The most common offences included:

If you’re not familiar with the legal requirements for the use of cookies in the UK, please read our article about compliant cookie consent mechanisms or visit the ICO website for detailed guidelines.

May I have the receipt – payment gateways and guest checkout

“Speed” is an important factor for ecommerce, and the same applies to checkout. Customers are more likely to select guest checkout, rather than creating an account, and many studies have found that the conversion rate was nearly identical for the two. In fact, some shops had a lower conversion rate for logged in users.

Across the top 100 ecommerce websites in the UK, 79% offer guest checkout. The approach has its benefits and disadvantages, which is clearly visible in the top 20, where nine companies opted to not offer guest checkout as an option.

As for payment gateways, we’ve had a couple of expected outcomes and surprising findings. The former include the fact that 89% of websites offered PayPal as a checkout option – often exclusively, or in combination with an on-site credit card payments processed by various third-parties. The other digital wallets were used as follows:

A bonus entry goes to an ecommerce website in the tech sector which accepts Bitcoin payments.

However, these digital wallets exposed many companies which advertised the availability of Apple Pay or Google Pay, while not offering it in the checkout. It’s worth checking whether you display outdated payment badges anywhere on your site as this could be a major deal-breaker for your customers.

“Get 15% off” – incentive-driven popups

Popups are ever-present on ecommerce websites. They’re often overwhelming for the visitors, so we’ve checked how the leading retailers approach the subject.

First visit

When entering the page for the first time, 13% of websites prompted to sign up to their newsletter, often rewarding the customer with a discount. Further 9% of websites advertised discount as the incentive – this was paired with a newsletter sign up, but we’ve distinguished it based on the main incentive. The third, and last, type of popup on entry was a survey, displayed by only one website which asked visitors for feedback within five seconds of entry.

Exit intent

Displaying a message just before the user leaves your website can be beneficial. There’s a chance the last-ditch effort helps you convert them, or gives you valuable insight into why they left the site. However, only 4% of the 100 ecommerce websites we’ve analysed opted to use it. Two companies asked the visitors to fill a survey to help them improve the services, one asked for a newsletter subscription and one offered a discount.

What you can and can not do – breakdown of popular features

If you were to think of the features you expect each ecommerce website to have, what would they be? If you said “search box”, 98% of the leading retailers agree with you.

From a consumer standpoint, product reviews could come in second – but these sat at a much lower 69% mark.

We’ve also tested social proof as another trust factor, with 41% of websites showcasing third-party testimonials or ratings, separately from product reviews.

From a marketing point of view, 78% of websites used cross-sells in the form of similar/recommended products on the product pages.

37% of retailers allow visitors to share their products on social media.

Last but not least, customer support was a mixed bag. Even though 79% of customers prefer live chat to other channels, only a third of the top 100 ecommerce websites used the feature.

FAQ and help pages were a redeeming factor. A vast majority of stores (85%) made them available.

Methodology

To be fully transparent, we’ve prepared a detailed write-up of the types of data gathered during our research, as well as a description of the tools and methods used to obtain it.

Every single factor was checked using black-and-white criteria and/or best-in-class tools to remove potential bias.

Website platforms – our team has manually inspected the website to identify the ecommerce platform used by the company.

SEO – we have used Ahrefs to gather the following data:

Performance – we have used the GTmetrix tool and measured the following:

The settings used to test each website were the same, as follows:

Mobile friendliness – we have used Google’s Mobile Friendly test and noted the results “as is”.

Browser compatibility – we have used the SortSite website testing tool developed by PowerMapper, and noted down their verdict on compatibility with the major browsers:

Accessibility – we have used the SortSite website testing tool developed by PowerMapper, which tests the A, AA and AAA levels of the WCAG 2.1 and Section 508 – 2017 accessibility regulations. We have then noted whether the website had issues at the A level, which is the minimum level of conformance.

User-friendly URLs – our team has manually visited every website and checked whether the URLs are user friendly – consisting of understandable product names with clear separators, rather than random strings of numbers and characters.

W3C code validation – we have used the SortSite website testing tool developed by PowerMapper, which has an integrated W3C HTML5 and CSS3 validation.

Security – our team has manually visited every website and checked whether they have an active and valid SSL certificate.

Cookie compliance – our team has manually visited every website and checked their cookie consent mechanisms against the Information Commissioner’s Office guidelines regarding cookie compliance.

Guest checkout – our team has manually tested the checkout process of every website and noted down if guest checkout feature is available.

Payment gateways – our team has manually noted the advertised payment options, and then tested the checkout process of every website. We have noted down the results of the latter in our dataset.

Incentive-driven popups – our team has manually visited every website, and performed the following tasks to identify two popups types:

Features – our team has manually visited every website and looked for the following features:

Glossary

User experience – how the visitor feels about interactions on your website. It applies to all aspects of your site – from copywriting, through visuals and functionality, all the way to marketing and communications. Learn more.

Web accessibility – determines whether a website is properly designed and developed to make it easily accessible for people with various disabilities, from cognitive to visual. Learn more on the W3C website.

Backlink – when another website links to one of your pages. In SEO, backlinks are one of the important metrics which help your website rank in search engines. It’s based on the principle that contextual links to your content prove its worth to the visitors, given they are not links from “spam” websites.

Domain Rating (DR) – a metric created by Ahrefs, a reputable SEO toolset. Domain Rating analyses the website’s backlink profile to give it a tangible score on a scale from 0-100. Learn more on their website.

First (contentful) paint – a point at which your website has “painted” the first content to the user. Based on the website structure this can merely signal that the website is loading, but in most cases, first contentful paint is relevant to the visitor and displays first bits of important content.

Page size – the total amount of data needed to be transferred before the page is fully loaded. This includes any content that is not instantly visible to the visitor and is loaded “on the fly”.

Conversion rate – the percentage of total visitors that completed a key action on a website, usually a purchase or enquiry.

Page speed – a popular term related to the performance of your website, highlighting the importance of fast websites and low loading times.

Google PageSpeed, PageSpeed score – Google’s automated tool that grades the performance of your webpages on the scale of 0-100. It uses Google Lighthouse, an open-source, automated algorithm.

Code validation – the process of using automated tools to check the code’s compliance with the standards and recommendations of World Wide Web Consortium (W3C). The validation algorithms can detect the use of deprecated code, solutions that are incompatible with major browsers, and more.

Exit intent – a type of website popup that shows up when the algorithm detects the user is about to leave the page. This is usually done by tracking the trajectory and position of the mouse pointer.

Organic traffic – visits to your website that came directly from search engines results pages.

Originally published Oct 27, 2020 12:47:15 PM, updated November 5 2020.

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