Our Privacy Policy

Collection of personal and non-personal data

Since we run numerous business ventures, the collected data may differ depending on the services you have utilized. The amount of data is always limited to the following:

• First and last name
• Address (includes City, Postcode, Country and Province)
• E-mail address
• Phone number

We do not store any information more than our requirement for on-going operations.

However, at times we might collect non-personal data for an internal purpose such as improving our products and services, tailoring experience to a particular visitor or creating performance reports. The collected non-personal data includes:

• Browser type
• Device
• Language preference
• Geolocation
• Referring site
• Date & time
• Order information

Data storage

Most of our data is stored in the cloud, which is encrypted and shielded from unwanted access.

Our partners use the highest possible security measures to ensure maximum data protection for our clients. We keep a regular check with our third-party storage providers about their security policy and procedures.

We store data of our visitors and existing customers on our websites.

Where is the data stored?

Currently, the data can be stored with the following providers: Google, Amazon, LastPass, Facebook, HubSpot, WP Engine and on our local computers and other devices.

Is it secured?

All of our local computer hard drives are encrypted. We use an encrypted connection to obtain personal data from third-party storage in the cloud. Additionally, third-parties use the best-in-class security measures to ensure the data is protected at all times.

How do third-parties handle data?

We are careful in choosing our business partners,  who truly understand the importance of data protection. Their commitment means on-going tweaks and changes in their policies.

Below are the links to their most up-to-date GDPR policies.

• Google
• Amazon
• 1Password
• Facebook
• HubSpot
• WP Engine

How long is the data stored for?

We hold on to our existing customers’ data for as long as they remain our active customers or while their contract is in power. Personal data gets destroyed as soon as it becomes unessential or needless or if the client decides to discontinue our services.

In the case of website visitors, the data is on-record until a browsing session lasts i.e. the visitor closes his browser. However, individual browser settings might affect how long the data is stored. It is the visitor’s preference to adjust the settings of their browser according to their needs.

Who has access to the data?

We disclose potentially personally-identifying and personally-identifying information only to employees, contractors and affiliated organizations who (i) need to know the information in order to process it on our behalf or to provide services available at our websites, and (ii) those who have agreed to retain the privacy.

Some of those employees, contractors and affiliated organizations may be located in a different country; by using our websites, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone other than to its employees, contractors, and affiliated organizations, as described above. Our discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of ours, third parties or the public at large. If you have registered at our website and have provided your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with our products. We primarily use our various product blogs to communicate information about our products, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

We may also be required to disclose an individual’s personal information in response to a lawful request by public authorities to meet national security or law enforcement requirements.

We acknowledge that all individuals have the right to access the personal information/data that we maintain about them. Any individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to moo@nerdcow.co.uk. To request any data removal, our team will get in touch with you within a week time.

If we were to transfer your data to the third party for any other purpose than it was originally collected or subsequently authorized for, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

We only store personal data which is necessary for the performance of a contract or a legal obligation e.g. in the UK we need to hold on to invoices and customers’ data for a minimum of 5 years after the end of a tax year.

Data usage

We use the stored data for the following purposes:

• Analytics
• Handling payments
• Managing contacts and sending messages
• Content performance
• Interaction with live chat platforms
• Registration and authentication

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies help us identify and track visitors, their usage of our website, and their website access preferences.

More details in our Cookies Policy.

Privacy Policy Changes

There might be some minor changes in our Privacy Policy from time to time, and in our sole discretion. We will notify clients by email of any changes.