Converting visitors into customers is a complex process. Most people visiting your website aren’t ready to buy. An excellent business website will persuade them to become leads. Your job is to nurture those leads and turn them into customers.
Investing in a website that generates tons of leads is just a small first step to acquiring more customers. The investment will go to waste without proper follow-up.
Powerful website integrations can help you nurture your leads but won’t do it for you. That’s why we always stress the importance of lead nurturing to our clients.
According to Forrester Research, companies that nurture their leads properly get up to 50% more leads and spend 33% less per lead.
Here are the most effective tips for converting your growing list of leads into paying clients.
This is perhaps the most important part of the lead nurturing process. Be aware of the differences between your leads. They come from different sources, land on different pages, have different interests and social status.
There are no golden rules here. Most of it is very similar to how you would profile a customer in a brick-and-mortar business – the key is understanding your audience. There are a few characteristics specific to online customers, though:
Now that you understand and have prepared a lead segmentation strategy, what’s next?
Personalised content is as easy as including the lead’s name in the email and sending it from an actual employee instead of using “no-reply” as the sender. These little things go a long way.
Targeted content is where lead segmentation comes in. A 40-year-old CEO that came from a high-profile referral link differs from the 20-something enthusiast with a startup idea. You most likely don’t want to send them both all of your content, and you definitely want each of them to receive slightly different content.
Some of your content will appeal to both of the above personas but you still can present it in a targeted manner. The same blog post can communicate different things. For the startup persona, it might contain clever tips that will save them money, while establishing your company as best-in-class for the CEO.
Experiment with different subject lines and newsletter templates. A/B testing is invaluable in the lead nurturing process.
HubSpot reported that the average open rate for emails is 32%. It’s time to explore taking advantage of other challenges, on top of traditional email marketing.
Every year brings us an array of modern lead nurturing techniques. Ever searched for something online and then saw a ton of ads for that very product? While paid re-targeting might be a little creepy, you can advertise your website to people that have already visited it.
Dynamic website content will help you display different headlines or calls to action depending on the lead. And, of course,
Marketing Lead Management Report by Aberdeen has shown that leads receive on average as much as 10 touches before becoming paying customers while half of the marketers include less than 5. Quantity clearly matters but don’t do it at the cost of quality and remember to contact your prospects at an appropriate time.
Leads that stopped converting or even never converted at all aren’t necessarily lost. Some of them will simply die off with time, even if they find your content valuable. It’s up to you to bring them back to life.
Sending a compelling email to those that fail to react to your efforts is a good way to rescue some of the leads. IMPACT has noted that 25% of your mailing list subscribers will die off each year. They also showcased how companies use email re-engagement campaigns in the lead nurturing process.
We have mentioned using multiple contact channels but that doesn’t mean ignoring email marketing altogether. It’s still crucial for lead generation and
Investing in marketing automation tools will elevate your ROI. They enable you to set up lead segmentation, assign a value to each lead type and create advanced workflows. Filling a contact form isn’t the only email campaign trigger anymore.
You can start custom campaigns for your existing leads based on the sites they visit. That way you can redirect them to the content they were looking for or show them a landing page with a compelling offer they wouldn’t be able to access otherwise. The possibilities are endless.
The switch from brick-and-mortar marketing to the online world might not be easy, but we hope our tips will guide you in the right direction. As experts in building people-centric websites that work for your business, we recognise the importance of lead nurturing. Nerd Cow ensures your website is an investment with a satisfying ROI and educating you about making the most out of your site is a part of our mission.
Originally published Feb 14, 2019 9:19:41 AM, updated July 1 2020.