nPlan approached us with an extremely tight deadline for a new website. The challenges were more complex than in a typical redesign. Rather than doing a “facelift” with improved messaging, we had a list of painful challenges that they discovered from user and investor feedback.
We had two tough challenges. The first one was user-facing – developing an assessment tool to prove nPlan’s value in terms of savings from construction forecasting. The other was purely technical – we now work exclusively with WordPress, but in 2021 we helped nPlan in a less familiar environment of Webflow.
Normally, in-person workshops take up three full days – often with travel time for our team. In this case, remote workshops shortened this to just three 2-3 hour sessions. It left us plenty of time to speed up the legwork.
While there are pros and cons to remote workshops, the extra time was especially useful for recruiting participants for user tests. In niche industries like construction forecasting, finding the right people for a test can be long and/or expensive. We spent most of the saved time to fine-tune the panel for moderated tests of a prototype.
This is a standard for us – the prototype usually takes us six hours, give or take. It involves at least two people working together on design, copy, and assets. What was different this time was the extra preparation that remote workshops allow.
Even though the core parts of the prototype come to life after the second workshop day, we were able to gather basic assets from day one. A core part of this was coming up with a fake brand for the test, which was very important here. In micro-niches, user testers are sometimes aware of the brand we’re testing so a fake brand avoids skewed results.